Privacy Policy

I'll Pack A Lunch ("we", "us", "our") operates illpackalunch.ca, a local meal delivery service based in Ontario, Canada. We are committed to protecting the personal information of our customers in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy law.

We collect the following personal information when you place an order or create an account:

• Full name and email address
• Phone number (for delivery coordination and SMS updates)
• Delivery address and postal code
• Order history and item selections
• Referral codes and loyalty points activity
• Birthday month (if provided, for promotional purposes)

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and delivery updates via email and SMS
• Manage your loyalty points and rewards
• Send promotional messages (with your consent)
• Respond to customer service inquiries
• Improve our menu and services

By providing your phone number, you consent to receive SMS messages from I'll Pack A Lunch regarding your order status and delivery updates. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message or by contacting us directly.

We do not sell, rent, or trade your personal information. We may share limited information with trusted third-party service providers who assist us in operating our platform (e.g., email delivery, SMS, payment processing) under strict confidentiality agreements. We may also disclose information if required by law.

Payments are processed securely through Stripe. We do not store your credit card or payment details on our systems. Please refer to Stripe's privacy policy at stripe.com/privacy for more information.

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and personal data at any time.

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your account and personal data

To exercise any of these rights, contact us at illpackalunch@gmail.com.

Our platform may use cookies and similar technologies to maintain your session and improve user experience. We do not use third-party advertising cookies.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure.

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our service after changes constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us: